The first thing your guests touch shouldn't be a password prompt. It should be a member of your team.
With GuestPilot, our private AI concierge, every guest WiFi login becomes a moment of premium service. Trained only on the information you provide, GuestPilot answers guest questions instantly — without your team ever picking up the phone.
No web scraping. No hallucinated answers. Just plain-English help, in your brand voice, around the clock.
The spa closes at 8pm. Last treatments bookable until 7pm.
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Ask GuestPilot anything…
Your Front Desk Shouldn't Be a Human FAQ
Every guest who connects to your WiFi has questions. What time is breakfast? Is the pool open? Where can I park? Multiply that by every guest, every day, and your team is spending hours on questions a printed sign can't answer and a website doesn't catch.
Worse, the splash page they see is usually generic — a wasted moment, in the one place every guest is paying attention.
GuestPilot turns that wasted moment into your most useful staff member.
How Guests Reach GuestPilot
Three steps. No app to install, no password to share, no training required.
The on-site flow
01
Connect
Guest selects your WiFi from their device's network list.
02
Open Page
Your branded splash page opens automatically — your colours, your tone.
03
GuestPilot's There
The AI concierge greets them with preset questions and a plain-English chat.
Want to skip the chat and just get online? Guests can tap straight through to the data-capture form and connect in seconds.
Outcome: Guests get answers instantly. Your team doesn't get interrupted.
An AI That Only Knows What You Tell It
Most AI tools scrape the web for answers — and sometimes invent them. That's a brand risk you can't afford. GuestPilot works differently. It's trained only on the information you provide: menus, opening times, room directories, house policies, local recommendations.
If you didn't tell it, GuestPilot won't say it. If a guest asks something GuestPilot doesn't know, it politely says so and flags the question for your team to add later.
How GuestPilot stays accurate
You upload
PDF
Welcome Pack
42 pages · synced
PDF
Winter Menu
Updated today
TXT
House Policies
12 entries
GuestPilot
Sealed knowledge
Guest receives
Can I bring my dog to breakfast?
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Yes — well-behaved dogs are welcome in the Garden Room until 9am.
Source: House Policies
The open web
Never used as a source
"If you didn't tell it, GuestPilot won't say it."
Outcome: Accurate answers, in your brand voice, with zero hallucinations.
GuestPilot Isn't Tied to Your WiFi
Print a QR code, drop it on every bedside table, restaurant menu, or signage board. Guests scan, enter their email, and get a private link to GuestPilot. No WiFi connection needed — works anywhere they have signal.
The off-WiFi flow
Need help?
Scan to chat with GuestPilot
Azure Vista
Reception · Rooms · Restaurant
01
Scan in-room QR
On bedside tables, doors, menus, or reception cards.
02
Enter email
Quick form with consent — captured to your CRM.
03
GuestPilot opens
Private link arrives by email — works on any connection.
Drop a QR code anywhere a guest might have a question. Reception. Bedside table. Spa menu. Event signage. GuestPilot travels with them.
Outcome: Every printed surface in your venue becomes a concierge entry point.
What This Means For Your Venue
GuestPilot isn't a chatbot bolted onto your WiFi. It's a quiet member of your team, working through the night, the lunch rush, and the Saturday wedding — answering questions, capturing emails, and recommending your services in context.
Quieter front desk
Repeat questions get answered before anyone walks up to reception.
Available 24/7
Same calm answer at 2am as your best receptionist gives at 11.
Marketing list grows itself
Every WiFi login and QR scan captures an email — synced to your CRM automatically.
Promote services in context
GuestPilot recommends the Sunday roast when guests ask about lunch — naturally.
Speaks 30+ languages
Reply in the guest's language — your underlying content stays in English.
UK GDPR-compliant
Consent capture, data export, and deletion built in. Registered with the ICO.
Outcome: Better guest experience, less staff interruption, more captured value.
Built For Premium, Multi-Location Businesses
We work with hospitality groups, holiday parks, golf clubs, event venues, and co-working spaces across the UK. The shared trait: a brand worth protecting and a team that has better things to do than answer "what's the WiFi password?"
Hotels
Holiday Parks
Event Venues
Golf Clubs
Co-working
Hospitality Groups
One Price. Free Setup. Fully Managed.
No hardware to buy, no software to install, no IT project to manage. Our team configures everything for you, on the routers and access points you already have. You just upload the content GuestPilot should know about — and we handle the rest.
Multi-venue group? We discount aggressively past the second site. Get in touch for a tailored quote.
Common Questions
How is GuestPilot trained?
You upload PDFs (menus, info packs, FAQs) or type entries directly into the dashboard. GuestPilot is restricted to that content — it doesn't learn from the open web or scrape your existing site. You stay in control of every answer.
Will GuestPilot ever make up an answer?
No. If a guest asks something outside GuestPilot's knowledge base, it politely says it doesn't know and offers to flag it for your team. We'd rather GuestPilot say "I'm not sure" than invent something off-brand.
How long does setup take?
Most venues are live within a day. We work with the routers and access points you already have — no kit to swap out. Because this is a managed service, our team handles configuration and rollout for you.
Can guests use GuestPilot without connecting to WiFi?
Yes. Print a QR code on bedside tables, menus, or signage. Guests scan, enter their email, and receive a private link to GuestPilot — works on any data connection, on any device.
What if a guest just wants to get online?
They can skip GuestPilot entirely. The data-capture form captures their email (with consent) and gets them connected in seconds. GuestPilot is there if they want it, never in the way if they don't.
Is the £150/mo price really all-in?
Yes — for a single venue. That covers GuestPilot, the splash page, capture, analytics, and our managed support. No setup fees. Multi-venue groups get a tailored quote with significant per-site discounts.
Can I run this across multiple venues?
Yes — multi-location is what we're built for. Manage brand consistency, content, and analytics centrally. Roll out updates to every site in seconds.
Let's Get GuestPilot Running In Your Venue
We work with a limited number of clients who want WiFi handled once and never thought about again. If that sounds like you, send us a note — we'll get back the same working day.
FREE setup. £150/mo per venue. Fully managed from day one.
